Return & Refund Policy

Refund Request Window

Customers must contact us within 14 days of purchase to request a refund. Requests made after this period will not be considered.

Digital Products

We do not accept returns for digital products and services once they have been downloaded or accessed. Due to the nature of digital goods, all sales are final once the product has been delivered.

Upon receiving a refund, customers will immediately lose access to the purchased digital content.

Eligibility for Refunds

Refunds may be granted in the following circumstances:

• Product was not delivered or cannot be downloaded
• Product is significantly different from the description
• Technical issues prevent product usage (must be verified by our support team)
• Duplicate purchase made in error

Refund Processing

Once a refund request is approved:

• Refunds are processed within 14 days of approval
• The refund will be credited to the original payment method
• You will receive email confirmation once the refund is processed
• Bank processing times may vary (typically 5-10 business days)

Refund Denials

If a refund request is denied, you will be notified via email with the reason for denial. We reserve the right to limit or deny refunds in cases where we suspect abuse of our refund policy, including situations where customers download or use products extensively before requesting refunds.

How to Request a Refund

To request a refund, please contact us with your order details:

• Order number
• Email address used for purchase
• Reason for refund request
• Any supporting documentation or screenshots

Contact Information

For refund requests or questions about this policy:

Wisdom Digi Cyber Solutions W.L.L

Bldg 1239, Road 531, Block 905, Riffa, Kingdom of Bahrain

Email: info@wisdigi.com

Phone: +973 77110285